In the beginning of this video the flight attendant says “those of you have flown us before know that we do things a little differently on Southwest”. Different can be better and a change from the norm can be enlightening. So many people know air travel to be drudgery of straddling increasing rules regulations and extremely crammed uncomfortable spaces. A little bit of good fun can improve even the most infuriating or annoying things. Let’s give a big thank you to this flight attendant and to Southwest for creating a work environment where people can experiment and make the experience more enjoyable for their customers.
(via swissmiss »)